We guarantee our finish will adhere to your floor.
At the opening of service, we will examine your floor and put in writing to you any unusual issues or problem areas you may have. We will explain solutions to these particular problems as well as to put them in writing to you so that there is never miscommunication regarding our service. At the time of closing out the service, you will have an opportunity to examine your floors. If you are not satisfied with the service other than the problems explained prior to service, simply point out your area of concern and we will address those areas. If we cannot satisfy you, you will not have to pay for that area. Signing the invoice acknowledges that you are satisfied with the service. After that, any issues are covered under our warranty below.
What does this warranty cover? Our finish will not peel, crack, chip or yellow for five years when applied to wood floors.
What does this warranty not cover? The warranty does not cover scratches to the finish from furniture or animals, smudges or smears, or dulling from use, abuse or any chemical cleaning, and damage made by animal products and by-products.
What will we do to correct the problems? If your finish should peel, crack, chip or yellow within five years of refinishing, Mr. Sandless will refinish the area affected at no cost to you.
What will we not do? Mr. Sandless will not cover the cost for alternative means of refinishing the affected area.
How do you get service? For warranty coverage, please contact the independently owned and operated Mr. Sandless business that serviced your floors. If you need help coordinating your service, please call the customer help line at (877) 994-WOOD. The independent franchise is responsible for this warranty, and not the franchisor.
What must you do to keep the warranty in effect? Proper maintenance and care of your floor following the instructions on Care Card provided after service and found on the back of the warranty will insure your warranty remains valid.
How does state law relate to this warranty? This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
The warranty is non-transferable.
Dry mop your floor on a regular basis. Dry mopping gets up the gritty dirt that can ruin a finish! Purchase the best quality dry mop you can. Use a dry mop on newly finished floors for the first three months. No wet mopping.
Wipe up spills quickly using a damp cloth. All water based finishes can be quickly eaten away by the bacteria that will form from most animal products. These products include things like milk and ice cream, hairballs, saliva and especially urine. To keep your floors looking their best, all animal products must be wiped up as soon as possible.
Never wet mop your floor! Water and moisture are enemies of wood! Wet clean your floors only when absolutely necessary! Use a damp mop and Mr. Sandless Wood Floor Cleaner only.
Never use the following: Oil soaps, waxes, lemon products, ammonia. All of these products can damage your finish. Use Mr. Sandless Wood Floor Cleaner only, which will remove the dirt safely without harming the finish. Mr. Sandless wood cleaner is the only brand we recommend. To order care products online, visit www.MrSandless.com and click "Products". A capful or two in a gallon of water is all that you need to use!
Use floor protectors! All finishes will scratch! A scratch removes the finish from the floor, and eventually will result in a duller look. All furniture legs need felt protectors, unless they come with a factory installed covering. Use area rugs to protect high traffic areas.
Trim your pet?s nails and keep their paws clean. Pet's nails can damage a wood floor and ruin finish.