guarantee our finish will adhere to your
opening of service, we will examine your
floor and put in writing to you any unusual
issues or problem areas you may have. We
will explain solutions to these particular
problems as well as to put them in writing
to you so that there is never
miscommunication regarding our service. At
the time of closing out the service, you
will have an opportunity to examine your
floors. If you are not satisfied with the
service other than the problems explained
prior to service, simply point out your area
of concern and we will address those areas.
If we cannot satisfy you, you will not have
to pay for that area. Signing the invoice
acknowledges that you are satisfied with the
service. After that, any issues are covered
under our warranty below.
this warranty cover?
Our finish will not peel, crack, chip or
yellow for five years.
this warranty not cover?
The warranty does not cover scratches to the
finish from furniture or animals, smudges or
smears, or dulling from use, abuse or any
chemical cleaning, and damage made by animal
products and by-products.
we do to correct the problems?
finish should peel, crack, chip or yellow
within five years of refinishing, Mr.
Sandless® will refinish the area affected at
no cost to you.
we not do? Mr. Sandless will not cover the
cost for alternative means of refinishing
the affected area.
How do you
For warranty coverage, please contact the
independently owned and operated Mr.
Sandless business that serviced your
floors. If you need help coordinating your
service, please call the customer help line
at (877) 994-WOOD. The independent
franchise is responsible for this warranty,
and not the franchisor.
you do to keep the warranty in effect?
Proper maintenance and care of your floor
following the instructions on Care Card
provided after service and found on the back
of the warranty will insure your warranty
state law relate to this warranty?
This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
warranty is non-transferable.
Dry mop your floor on a regular basis.
Dry mopping gets up the gritty dirt that can
ruin a finish! Purchase the best quality dry
mop you can. Use a dry mop on newly
finished floors for the first three months.
No wet mopping.
Wipe up spills quickly using a damp cloth.
All water based finishes can be quickly
eaten away by the bacteria that will form
from most animal products. These products
include things like milk and ice cream,
hairballs, saliva and especially urine. To
keep your floors looking their best, all
animal products must be wiped up as soon as
Never wet mop your floor!
Water and moisture are enemies of wood! Wet
clean your floors only when absolutely
necessary! Use a damp mop and Mr. Sandless®
Wood Floor Cleaner only.
Never use the following:
Oil soaps, waxes, lemon products, ammonia.
All of these products can damage your
finish. Use Mr. Sandless® Wood Floor
Cleaner only, which will remove the dirt
safely without harming the finish. Mr.
Sandless® wood cleaner is the only brand we
recommend. To order care products online,
visit www.MrSandless.com and click “Products”.
A capful or two in a gallon of water is all
that you need to use!
Use floor protectors!
All finishes will scratch! A scratch removes
the finish from the floor, and eventually
will result in a duller look. All furniture
legs need felt protectors, unless they come
with a factory installed covering. Use area
rugs to protect high traffic areas.
Trim your pet’s nails and keep their paws
can damage a wood floor and ruin finish.